Privacy Policy

What Personal Information Do We Process?

Personal information is any information that can be used to identify a specific person. The types of information that Naqood processes about you may include:

• Common personal information such as name, address, phone number, email, and demographic information.
• User and web traffic information such as login ID, username, and IP address.
• Financial information such as invoice-related details.
• Content you have uploaded or provided, such as support chats or emails.
• Information provided via job applications.

Naqood does not intend to process sensitive personal information and we will never ask you to provide such information.

How Do We Collect Your Personal Information?

Most personal information is collected directly when you interact with our services. We also use publicly available sources to learn more about our customers and cookies or similar technologies to optimize your experience with Naqood and our sites.

Why Do We Process Personal Information?

We process information for several reasons, including:

Service delivery

• Providing quotes, processing orders, billing, and payments.
• Delivering and maintaining product functionality.
• Providing customer service and sending service updates.

Support and improvements

• Improving our products and measuring usage to enhance your experience.
• Providing customer support and troubleshooting.

Security

• Recording, limiting, and preventing security threats.
• Sending security notifications when relevant.

Marketing

• Informing you about products, services, and promotions.
• Managing consent declarations and sending relevant content.

Legal Basis for Processing

We process information based on:

• Agreement: when you sign up for our services or apply for a job.
• Consent: for marketing communication or cookies, when required.
• Legitimate interest: for marketing, security, support, and statistical analyses.

How Do We Share Your Personal Information?

Naqood may share your information with:

• User communities when content is submitted publicly.
• Business partners, when legitimate and lawful.
• Public authorities when required by law.
• Data processors such as hosting providers under strict agreements.

How Long Do We Retain Your Data?

We store personal information only as long as necessary to fulfill contractual obligations or for other legal bases such as legitimate interest. Data is deleted or anonymized when no longer needed.

Your Rights

As a data subject, you have the right to:

• Be informed about how we use your data.
• Access and request a copy of your data.
• Data portability.
• Request corrections or deletion.
• Restrict or object to processing.
• File a complaint with the Danish Data Protection Agency.

Contact gdpr@naqood.com for requests related to your rights.

Contact

For questions about this policy or privacy matters, email support@naqood.ae.